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Refund and Returns Policy

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Refund and Returns Policy

Effective Date: 1 March 2023

1. Introduction

At Waves Excursion, customer satisfaction is our top priority. We understand that sometimes plans change, and we strive to accommodate your needs. This policy outlines the terms and conditions regarding refunds and cancellations for our services.

2. Cancellation Policy

To ensure a smooth process, we require that all cancellations be made through our official communication channels:

Cancellation by the Customer:

  • Full Refund: Cancellations made at least 48 hours before the excursion date will receive a full refund.
  • Partial Refund (50%): Cancellations made between 24 to 48 hours before the excursion date will receive a 50% refund.
  • No Refund: Cancellations made less than 24 hours before the excursion date or in the case of a no-show will not be eligible for a refund.

Cancellation by Waves Excursion:

In rare cases, we may need to cancel a tour or activity due to unforeseen circumstances (e.g., weather conditions, technical issues). In such cases, you will be offered:

  • A full refund of the amount paid, or
  • The option to reschedule the excursion to a later date.

3. Refund Process

Refunds will be processed as follows:

  • Refunds will be issued to the original payment method used during booking.
  • Processing time may vary depending on your bank or payment provider but typically takes 5-10 business days.
  • You will receive a confirmation email once your refund has been processed.

4. Non-Refundable Services

The following scenarios are non-refundable:

  • Missed excursions due to late arrival or no-show.
  • Services rendered or partially completed.
  • Situations where the customer does not follow the excursion guidelines and safety instructions.

5. Changes and Modifications

If you wish to change your booking date or excursion type, please contact us at least 48 hours before the scheduled date. We will do our best to accommodate your request, subject to availability.

6. Special Circumstances

Refunds or rescheduling requests due to medical emergencies, flight cancellations, or other unexpected events will be handled on a case-by-case basis. Supporting documentation may be required.

7. Contact Us

If you have any questions or need assistance with cancellations or refunds, please reach out to us:

Waves Excursion- Tours and Travel Agency