Privacy Policy
Privacy Policy
Effective Date: 1 March 2025
1. Introduction
Welcome to Waves Excursion. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website (www.wavesexcursion.com), services, and communications.
By using our services or visiting our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
We may collect and process the following types of information:
a) Personal Information:
- Name
- Email address
- Phone number
- Address
- Payment information (for booking and transactions)
- Passport or ID information (when required for specific excursions)
b) Non-Personal Information:
- Browser and device information
- IP address
- Cookies and usage data
- Location data (if enabled)
3. How We Use Your Information
We use your information for the following purposes:
- Booking and Reservations: To manage and confirm your bookings and provide the services you requested.
- Customer Support: To respond to inquiries, provide assistance, and resolve issues.
- Personalization: To customize your experience and suggest relevant excursions.
- Marketing and Promotions: To send you updates, newsletters, and special offers (only with your consent).
- Website Improvement: To analyze and enhance the performance and functionality of our website.
- Legal Compliance: To comply with applicable laws and regulations.
4. How We Protect Your Information
We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, or misuse. These measures include:
- Secure data encryption
- Regular security audits
- Restricted access to personal information
- Secure payment gateways
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
- Service Providers: To facilitate bookings, payments, and other services.
- Law Enforcement: When required by law or to protect our rights and interests.
- Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred as part of the business assets.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, remember preferences, and gather usage statistics. You can control cookie settings through your browser preferences.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for marketing communications.
- Object to the processing of your data.
- Request a copy of your data.
To exercise your rights, please contact us at:
- Email: info@wavesexcursion.com
- Phone: +2 (011) 17827877 | +2 (012) 07224278
